Once your order has been shipped, you will receive a tracking link via email. Delivery within Europe typically takes 1–3 business days. During peak periods or due to weather conditions, slight delays may occur.

All orders are shipped the same day from our warehouse in the Netherlands, France, Switzerland or the United Kingdom, depending on the destination.

Estimated delivery times:

• Netherlands, Belgium, United Kingdom & Switzerland: next day delivery
• Germany & France: 1–2 working days
• Austria, Spain, Italy, Denmark, Sweden & Poland: 1–3 working days
• Rest of Europe: 2–4 working days
  

You can return or exchange your order within 30 days of receipt. Simply use our return portal to register your return. Once received, we process exchanges usually within 2 days, although it may take longer during busy periods. Refunds are issued within 5 business days. If you need a replacement quickly, we recommend placing a new order and returning the original item for a refund.

We offer all major payment methods, including American Express, Visa, Mastercard, Klarna and more. In addition, we support a wide range of local payment methods depending on your country, ensuring a smooth and secure checkout experience.

Please contact our customer support team with a description of the issue. In many cases, we can quickly resolve the problem with simple troubleshooting steps or provide a suitable solution. Alternatively, you can visit our repair and warranty page for more information.

Battery life depends on the selected heat setting. On lower settings, the battery can last up to 8–10 hours, while higher settings provide more intense heat with a shorter duration.

You can reach us via email or phone. Our team is available on business days and will respond to your message as quickly as possible, usually within 24 hours.